Privacy Policy
General This privacy policy (the “Privacy Policy”) is designed to inform you about the type of information that Quack Rentals (“us,” “we,” “our”) may collect, use, and disclose in connection with your use of our website and your Quack Rentals account. It also outlines your rights and choices regarding your personal information.
Collection, Use, and Disclosure of Personal Information We collect both non-personally identifiable information and personally identifiable information (collectively referred to as “Personal Information”) from you. Non-personally identifiable information is information that cannot be directly associated with a specific individual. Personally identifiable information, on the other hand, can be directly associated with you as an individual.
A. Collection and Validation of Personal Information We collect Personal Information that you voluntarily provide to us when using the site. This may include your name, email address, phone number, driver’s license number, and any other information you choose to provide.
- During our validation process, we may use third-party validation services to verify your identity. Additionally, we may reference your personal background history, including past criminal history and credit history, which may impact our decision to lease to you.
Collection of Associated References We also collect secondary contact information of people who personally know you. By providing their information, you acknowledge that you have requested permission from this person, and they understand that if we are unable to contact you for any reason, we may contact them. You give us permission to discuss the financial standing of your account with your secondary contact. If a machine becomes severely past due, we reserve the right to report it as stolen to our local police department or send the matter to creditors. By using this site and providing us with their information, you understand and give us permission to openly contact your secondary contact to discuss such matters.
B. Use of Personal Information We may use your Personal Information for the following purposes:
- Providing the services and features of the site to you
- Communicating with you, including responding to your inquiries or requests
- Sending you relevant information, updates, or promotional materials
- Improving the content and functionality of the site
- Analyzing usage patterns and trends to enhance user experience
- Protecting our rights and the rights of other users
C. Disclosure of Personal Information We may disclose your Personal Information in the following circumstances:
- To our employees, contractors, agents, affiliates, service providers, business partners, apartment managers, landlords, and secondary contacts who assist us in providing services to you
- If required by law, or in response to a subpoena, court order, or other legal process
- When we believe it is reasonably necessary to protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a merger, acquisition, sale, or other disposition of our assets, in which case your Personal Information may be transferred to the acquiring entity
Collection and Use of Non-Personally Identifiable Information
A. Gathering Non-Personally Identifiable Information We may collect non-personally identifiable information automatically when you visit the site. This may include your Internet Protocol (IP) address, browser type, operating system, and the pages you visit on the site. We may also use cookies, web beacons, or similar technologies to collect this information. For detailed information on how we use cookies and similar technologies, please refer to our Cookie Policy.
B. Use of Non-Personally Identifiable Information We may analyze non-personally identifiable information to understand how the site is used, improve its content and functionality, and enhance user experiences. This information may also be aggregated and used for statistical purposes.
Children’s Privacy The site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete it.
Third-Party Websites and Services The site may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices or content of such websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information or using their services.
Your Rights and Choices You have certain rights and choices regarding your personal information. You can:
- Access, correct, or update your personal information by contacting us
- Opt-out of receiving promotional communications from us by contacting us at (210) 905-4975
Customer Portal Policy
Accuracy of Information While we strive to keep all information accurate and up-to-date in our customer portal, Quack Rentals cannot guarantee the accuracy of all information displayed, especially in circumstances where an account is past due. Late fees are entered manually, and if a customer is significantly past due, their profile may no longer import information as they have been marked as inactive and their account is now in collection status.
True Information Requirement Customers must provide true and accurate information in their accounts. Any act of changing an address, telephone number, or credit card information to intentionally false information will be treated as an attempt to deceive Quack Rentals LLC and steal the equipment. All data history is saved and will be used against you if you perform such fraudulent actions.
Prohibited Activities Customers are strictly prohibited from hacking, introducing viruses, or performing any actions that could compromise the security of the system or steal data. Any such actions will result in the immediate termination of your account and potential legal action.
Third-Party Application Our customer portal is provided by a third-party application, and all rights are reserved. Quack Rentals is not responsible for the third-party application’s performance but ensures that it meets industry standards for security and reliability.
Privacy and Security We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we handle your data. Ensure that your login credentials are kept confidential. You are responsible for any activity that occurs under your account.
Account Access Ensure that your login credentials are kept confidential. You are responsible for any activity that occurs under your account. Unauthorized access or sharing of account information is strictly prohibited and may result in account suspension or termination.
Support If you encounter any issues or have questions about your account, please contact our customer support at (210) 905-4975. We are here to assist you and ensure your experience with our services is positive.
By using the Quack Rentals customer portal, you agree to abide by these policies and understand that any violations may result in account suspension or termination.